Refund Policy

Return & Refund Policy

Effective Date: July 27, 2026

Cancelling an Order

You may request cancellation within 24 hours after placing your order, provided that the order has not entered fulfillment or been handed over for shipment. If the cancellation is approved within this period, the full order amount will be returned to the original payment method.

After shipping preparation has started or the package has been dispatched, cancellation requests can no longer be accepted. Submitting a request does not mean that cancellation is automatically approved, as we must first confirm the current status of the order. Curverapro may also cancel an order in accordance with the circumstances described in our Terms of Service.

Order Fulfillment

Once payment has been successfully confirmed, eligible orders are generally prepared and dispatched within 2 business days, or 48 hours. After dispatch, we will send an email with the shipment confirmation and available tracking details.

Return Period and Requirements

A return request must be submitted within 30 calendar days after the delivery of your order has been confirmed.

Returned products must meet all of the following conditions:

  • Unused, unworn, unwashed, and unmodified

  • Returned with original packaging and attached labels

  • Complete with all included accessories or components

  • Accompanied by an order number or other valid proof of purchase

Return Request Procedure

  1. Email support@curverapro.com with your order number and the product or products you would like to return.

  2. Explain the reason for the return. If the item is damaged, defective, or incorrect, include clear supporting photographs.

  3. Wait until our support team provides the approved return instructions and packaging requirements. Do not send any item back before receiving authorization.

Items Not Eligible for Return

The following items are generally not eligible for return: gift cards, personalized or customized products, opened hygiene-sensitive items, products that have been worn, washed, altered, or damaged after delivery, incomplete sets, and final-sale merchandise.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

Return Shipping Costs

For returns related to personal preference, incorrect sizing, or a change of mind, the customer is responsible for the return shipping expense.

If we confirm that the wrong item was sent or that the product arrived damaged or defective, Curverapro will cover or reimburse eligible return shipping costs. Additional charges for unapproved express, premium, or expedited shipping services are not refundable.

Inspection and Refunds

All returned items will be inspected after arrival. We will notify you by email once the inspection has been completed and the return decision has been made.

For approved returns, the refund will be issued to the original payment method within 5–10 business days. The time required for the funds to appear in your account depends on your bank or payment provider and may vary.

Exchanges, Replacements, and Order Changes

Replacement or exchange inventory may not always be available. If we cannot provide a direct exchange, you may return the original item through the standard return process and place a new order separately.

Please send any order modification or cancellation request to our support team as soon as possible. Once fulfillment has begun, changes or cancellations cannot be guaranteed and remain subject to our Terms of Service.

Official Return Address

1726 S Johnson Ave
Dinuba, CA 93618